Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.

IMPORTANT NOTICE CONCERNING REFUNDS:

As soon as you return your item to us and it’s received into our system, we will expeditiously send a refund request to your bank.
Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
We do not refund shipping or freight charges on any orders or returns

GENERAL RETURN POLICY

Clothing, Clothing Accessories, Safety Products and all other products qualify for free exchange or replacement within 30 days from the date your order ships. Please use our contact info to process your return. Product must not show any evidence of wear and must be returned with all of its original tags. Product showing any sign of wear or alteration (e.g. dirty or washed) will be returned to the customer and no refund will be issued. Returns other than for exchange or replacement will be assessed a fee of $8.49 which will be deducted from your refund. Product must not show any evidence of wear and must be returned with all of its original tags. Product showing any sign of wear or alteration (e.g. dirty or washed) will be returned to the customer and no refund will be issued. This return policy applies to domestic orders only.

We do not accept returns or exchanges for the above-mentioned products after 30 days from date the date your order ships.

**Clearance items are NOT eligible for return.

RETURN POLICY FOR:

PERSONAL PROTECTIVE EQUIPMENT (PPE): Due to the current COVID-19 Pandemic, all items considered PPE will only be accepted and refunded if the package is unopened and unused. These items include: Disposable Protective Clothing, Disposable Gloves, Goggles, Safety Glasses, Disposable Face Masks, and Face Shields.

CUSTOM and PERSONALIZED PRODUCTS: Custom & personalized products are non-returnable, non-refundable, and do not qualify for free shipping or exchanges.

CLEARANCE ITEMS: Clearance items are not eligible for returns. Please contact our Customer Service Department at 914-689-3093 or email us at hvse@hvsafetyequipment.com to assist you.

RETURN PACKAGING:

We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

EXCEPTIONS:

Some products do not qualify for pre-paid return label because of their value. Please feel free to contact our customer service department at 914-689-3093 or email us at hvse@hvsafetyequipment.com and we will be happy to assist you.

UNDELIVERABLE and REFUSED PACKAGES:

If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.

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